FAQ
Got questions? We've got answers. If you don't see yours here, email us at contact@radwildbrave.com. We reply within 1 business day.
Orders & Shipping
How long does shipping take?
Orders typically arrive within 2–6 business days. We ship with USPS, UPS and FedEx, and you'll get a confirmation email with tracking once your order ships.
How much is shipping?
Shipping is calculated at checkout based on your location and order size. Orders over $75 ship free.
Can I change or cancel my order?
Email us at contact@radwildbrave.com as soon as possible and we'll do our best to help before your order ships.
My tracking says delivered, but I can't find my package. What should I do?
Check with neighbors, look around your porch, mailbox and side doors, and give it a day in case it was scanned early. If it still hasn't turned up, contact the carrier to file a claim. Once a package is handed to the carrier, it's in their care, so we can't refund or replace orders marked as delivered. We're always happy to help you work with the carrier, though. Just email us.
What if I entered the wrong address?
Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect address, the customer is responsible for the cost of reshipping.
Sizing & Fit
How do your clothes fit?
All of our tees, crews and hoodies fit true to size.
Do you have adult sizes?
Yes! Select styles, like Stars and Swells, On Holiday and our Hero Families pieces, come in matching kids' and adult sizes so the whole crew can match.
What if I'm between sizes?
Kids grow fast, so many parents size up for extra room. Still unsure? Email us and we'll help.
Materials & Care
What are your clothes made of?
- Tees: 95% cotton, 5% spandex
- Crewnecks and hoodies: 60% cotton, 40% polyester
- Rompers: 100% cotton
- Pajamas and blankets: 95% bamboo
How should I wash them?
Machine wash cold, inside out, on gentle. Tumble dry low or hang dry. Don't iron directly on the print, and no bleach. This keeps prints looking rad for longer.
Returns & Exchanges
What is your return policy?
You have 7 days after receiving your item to request a return. Items must be unworn and unused, with tags, in original packaging, along with your receipt or proof of purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs on returns and exchanges. Please use a trackable shipping method, since we can't be responsible for return packages lost in transit. If your item arrived damaged, defective or wrong, we'll cover return shipping and make it right.
How do I start a return?
Email us at contact@radwildbrave.com first. We'll confirm your return and send you instructions. Items sent back without first requesting a return can't be accepted.
Can I exchange for a different size?
Yes! Email us to request an exchange and send your item back. Once we receive it, we'll ship your new size to you free of charge.
When will I get my refund?
We'll let you know once we've received and inspected your return. Approved refunds go back to your original payment method within 10 business days. Original shipping charges are non-refundable. Your bank may take a little longer to post the refund.
What if my item arrives damaged or wrong?
Please contact us right away and we'll make it right, including covering return shipping.
See our full Shipping Policy and Returns & Exchanges Policy.
About Us
Who is Rad Wild Brave?
We're a family-run kids' clothing brand on a mission to encourage kids everywhere to be rad to others, stay wild and adventurous, and live brave.
What is the Hero Families collection?
Our Hero Families collection celebrates firefighters, paramedics and first responders, and the kids who are proud of them.
Stay Rad Wild and Brave!